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AI Certificates/Microsoft

Dynamics 365 Contact Center AI Engineer Associate

Validate skills for implementing AI-powered contact-center solutions with Dynamics 365.

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Mapped courses

Courses for this AI Certificate

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Microsoft

Implement an AI-powered contact center with Dynamics 365

2.3 · Multimodal & Human-Agent InteractionSelf-paced; duration not stated

Official free Microsoft Learn self-directed preparation path synchronized from the canonical Notion certification map. Course/path completion does not award the professional credential.

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Microsoft

Configure channels in Dynamics 365 Contact Center

2.3 · Multimodal & Human-Agent InteractionSelf-paced; duration not stated

Official free Microsoft Learn self-directed preparation path synchronized from the canonical Notion certification map. Course/path completion does not award the professional credential.

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Microsoft

Empower customer service representatives in Dynamics 365 Contact Center

2.3 · Multimodal & Human-Agent InteractionSelf-paced; duration not stated

Official free Microsoft Learn self-directed preparation path synchronized from the canonical Notion certification map. Course/path completion does not award the professional credential.

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Microsoft

Monitor and optimize Dynamics 365 Contact Center with AI-driven insights

5.6 · Evaluation, Reliability & AssuranceSelf-paced; duration not stated

Official free Microsoft Learn self-directed preparation path synchronized from the canonical Notion certification map. Course/path completion does not award the professional credential.

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AI Certificate details

Credential information

Core AI Certificate metadata from the canonical record.

Provider
Microsoft
Exam code
AB-250
Level
Intermediate
Credential
Professional Certification
Assessment
Proctored certification exam

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